We Are Here To Help You

FAQs

Who Can See My Content On TrueFanz?

Your profile picture, preview thumbnails or videos, post captions, profile banner, and written bio, can be seen publicly by both subscribers and non-subscribers. These can be used to entice your potential subscribers to unlock access and support your TrueFanz channel by becoming a paying subscriber.

Content uploaded within your channel is locked and NOT visible to non-subscribers until they purchase and subscribe to your channel.

A fan must pay to unlock access to join your TrueFanz channel.

Additionally, they must pay to unlock any vault folders or PPV content (Pay per view) or other specialty content you have uploaded with a price tag on it.

Subscribers must maintain an active subscription in order to consume the content uploaded on TrueFanz. We would ask that you understand and comply with our Terms of Service and community guidelines.

If you have additional questions, please feel free to contact our support team at www.help.truefanz.com.

How Can I Promote My TrueFanz Account And Grow?

6 Ways to Promote Your TrueFanz Account And Grow!

Do you want more fans to subscribe to your page?  Wherever you are on your content creation journey, we’ve put together some ways to promote your TrueFanz account, gain subscribers and hit your goals fast. Stay focused, consistent, and committed to your ideal goals. 

1. Social media

Cross-promoting your TrueFanz account across your other social media channels is a really easy and simple way to bring attention (and more viewers) to your page. If you’ve built up a loyal following on a social media platform, it makes sense that a portion of your audience will be interested in following you on your TrueFanz channel as well. You can post your link in the copy or body of your content, add it in your bio or include it on your landing page. You want to put your promotion link everywhere your audience will see.

A convenient way to promote your TF content is by connecting your Linktree or social media accounts with your TrueFanz profile.

Sharing ‘sneak previews,’ and encouraging your social media followers to subscribe to unlock your TrueFanz channel to see "full access" posts is a great way to entice and convert new subscribers. 

2. Forums and websites

When promoting your TF account, social media is not the only option.

Many creators have found success by promoting their accounts on forums or discussion sites such as Reddit. Community forums tend to be categorized by interest, allowing you to find the exact niche that fits your creative content.

3. Websites and newsletters

If you have a personal website or blog, you can add your TrueFanz link there too. Many influencers use TrueFanz as a club for the dedicated supporters who want more access or exclusive content and interaction, so it makes sense to advertise your account on your personal site if you have one.

Over the years, data has shown that email marketing frequently outperforms other marketing tools. Email can be very engaging and personal, and if someone is faithfully reading your newsletter they might dig your TrueFanz content too. If you have a newsletter or even an existing buyers mailing list, don’t neglect using this valuable resource to promote your TrueFanz channel.  

4. Collaborations

Look for opportunities to collaborate with other TrueFanz creators, or influencers. This is an excellent way to grow both of your accounts. You can collaborate by creating posts and videos together for your respective TrueFanz feeds or do various photoshoots or events together. If you have a friend who makes content that’s similar to yours, chances are their fans will like your content too. Equally, if you have a friend whose content is a little different from yours, their fans may be more likely to subscribe to your page if they hear about it from a trusted source. They will be happy that the collaboration introduced them to a new kind of content. As well as the possibility of new fans, collaborative content is often fresh, fun, and engaging.  Cross collaborations can be a win-win for everyone involved.  

5. Promotional discounts on subscriptions

Probably at some point, you have been unsure about putting money down for a new product or service but an introductory deal or special offer has spurred you on.  A recent study showed that deals and promotions encourage customers to make first-time purchases, and also fuels brand loyalty from long-term consumers.

You can take advantage of this fan-winning strategy by offering discounts or specials to new subscribers. Discounts can be anywhere from 5% to +50% off. Offering promotional discounts on subscriptions is a great way to attract new viewers and retain your loyal fanbase. 

6. Paid Advertisements & Shout outs

Paid ads can be a great way to target your ideal audience and direct them to your truefanz channel. You can learn more about paid ads and shout outs here. 

QUICK TIPS: You can enhance your account by posting new content often. People are more likely to subscribe if they see that you're an active creator with a good number of posts. 

Place your TrueFanz profile link everywhere you can. You can email it, message it to friends, post it on Snapchat and other major social media networks like TikTok, Twitter, YouTube and others to promote your exclusive TrueFanz account.

YourTrueFanz account should be comprised of special access content that only people who subscribe to your account get access to. Keep it exciting, rewarding, and exclusive. Broadcast and promote the fact that your audience will only get access to connect to and see your most valuable content on your TrueFanz page. 

Visit us at www.TrueFanz.com to learn more or apply for an account

Can I Have More Than One TrueFanz Account?

It is prohibited to have multiple profiles. Users who attempt to have multiple accounts and ignore our terms will be banned. You can learn more about our platform and terms of service at our website here: www.TrueFanz.com

Can I Link My TrueFanz To Other Social Media?

Absolutely! We would encourage it. You should promote your TrueFanz account every way you can. TikTok, Reddit, YouTube, Twitter, and more. Once your account is set up, you should try to send as much traffic as you can to your page.

TIP: The most successful creators on the TrueFanz platform are great at inviting others to subscribe to their page.

TrueFanz Account Paused?

Accounts can be put into a "Paused" status for several reasons. 

1) Inactivity.
2) The account violated terms and was disabled.
3) Failed card billing or insufficient funds.
4) The user decides to cancel/pause their subscription.

You should be active on your TrueFanz account. It's a good idea to log in at least once a month so that your account remains operational and you don't miss out on any new content, features, or news!

NOTE: If an account is not being used, our system will disable it automatically.

Are There Any Technical Restrictions For Posting On TrueFanz?

Currently, you can post up to 25 pictures (slideshow) or one HD video per post. The video file size limit is currently 5GB per video. Linking to your own private link/site such as VIMEO or YOUTUBE is unlimited. Images should be less than 6000x6000 pixels. TrueFanz supports jpeg, png, mp4, mov, avi and mpeg4 formats and more.

How Can I Use Paid Private Messages Feature On TrueFanz?

Click/Tap on the "Message" button:

Fans are not allowed to send media. Fans can send texts via messenger, posts, and while attending live streams. (Only creators can upload content.)

There are options for creators inside the messenger section to upload media, select who to send it to, and set the price in order for your fanz to unlock it.

Creators can also sort messages and organize their audiences using various filters.

Your subscribers will be charged automatically upon confirming that they are willing to pay and unlock content in the messages you send with a price tag associated with them.

Navigation links:

Creators can find their messages here: https://influencers.truefanz.com/

Fans/Subscribers can find their messages here: https://fans.truefanz.com/

Can I Delete Or Edit My Post On TrueFanz?

As a content creator on TrueFanz, you can click the three dots located near your post and see all available post settings:

As a creator, you can: edit, pin, and delete posts whenever you choose. 

Fans can report, scroll, comment, tip, and like on ALL posts.

To learn more, visit our website at www.TrueFanz.com.

Can I Restrict Who Sees My TrueFanz Posts?

Yes, Creators can configure a variety of security settings inside their accounts here: inside "Security"Security is at the core of our values here at TrueFanz LLC. Hence, why we are one of the only platforms that has screenshot detection.

Content Creators should feel secure in knowing that their content is protected.

Our platform also has Tier 1 encrypted security.

We will continue to set the standards for our creators with the highest forms of security on the internet.

What Is Watermarking Feature On TrueFanz?

TrueFanz gives users the ability to watermark their content as a simple copyright protection feature.

If you add custom text, it will appear as your own custom watermark. You can configure your watermarks in your Account Settings.

NOTE: We recommend using your TrueFanz promotion link, or social media username as your watermark.

What Should I Do If I Found My TrueFanz Content Somewhere Else?

We take fraud and copyright very seriously. We will work with you to detect, deter, and prevent this criminal activity. 

Please reach out to us at www.help.truefanz.com for any further support.

SAMPLE TAKEDOWN LETTER:  

Here is an example request for a takedown that you should send to a website owner or host where you've found content that you didn't authorize to be posted.

"My name is INSERT NAME and I am the INSERT TITLE of INSERT COMPANY NAME.  A website that your company hosts (according to WHOIS information) is infringing on at least one copyright owned by my me/company.

The content was copied onto your servers without permission. The original ARTICLE/PHOTO, to which we own the exclusive copyrights, can be found at:

PROVIDE WEBSITE URL

The unauthorized and infringing copy can be found at:

PROVIDE WEBSITE URL

This letter is official notification under Section 512(c) of the Digital Millennium Copyright Act (”DMCA”), and I seek the removal of the aforementioned infringing material from your servers. I request that you immediately notify the infringer of this notice and inform them of their duty to remove the infringing material immediately, and notify them to cease any further posting of infringing material to your server in the future.

Please also be advised that law requires you, as a service provider, to remove or disable access to the infringing materials upon receiving this notice. Under US law a service provider, such as yourself, enjoys immunity from a copyright lawsuit provided that you act with deliberate speed to investigate and rectify ongoing copyright infringement. If service providers do not investigate and remove or disable the infringing material this immunity is lost. Therefore, in order for you to remain immune from a copyright infringement action you will need to investigate and ultimately remove or otherwise disable the infringing material from your servers with all due speed should the direct infringer, your client, not comply immediately.

I am providing this notice in good faith and with the reasonable belief that rights my company owns are being infringed. Under penalty of perjury I certify that the information contained in the notification is both true and accurate, and I have the authority to act on behalf of the owner of the copyright(s) involved.

Should you wish to discuss this with me please contact me directly.

Thank you.

/s/YOUR NAME

Address
City, State Zip
Phone
E-mail"

Live Streaming Feature On TrueFanz?

The live streaming feature is currently in test mode. Some creators can start using the LIVE streaming feature.

Some features are only given to test groups before they become available for all users.

Learn more about truefanz at www.TrueFanz.com

Can I Delete A Message On TrueFanz?

Yes, it is possible to un-send message.

You will see the status line on top of your dialogues list in messages for each message that you have recently sent.

Click the dots or icon delete the message you choose.

Can I Delete My TrueFanz Account?

AS A CREATOR: 

FIRST, we suggest you make a post telling any existing subscribers that you are deleting your account.  (Upload a post to your feed, Mass message, or BOTH) 

Next, simply contact our support desk and request an account deactivation. We will process this for you and remove your account from the platform.

*Please provide any details that will help us in the process, such as your creator email, the reason for disabling, and any feedback we could use to improve*

*NOTICE: A CREATOR or SUBSCRIBER account cannot be restored once deactivated. THIS IS PERMANENT. *  

AS A SUBSCRIBER/FAN: 

FIRST, ensure you cancel/pause your active subscription inside your "manage subscription" section of your dashboard.

Next, navigate to your account settings and, then click Delete Account.

Once deleted, your account and all of your data will be removed.

You will have to start over from scratch if you decide to come back. Your account will be immediately deactivated and removed upon confirming the deactivation.

What Info Is Public On My TrueFanz Profile?

Other users can only see the information that is displayed on your public profile.

These items include: Profile name, @username, avatar with cover pictures, posts, and fans count (optional) 

Please read our terms of service for more information. They can be found here: www.TrueFanz.com

Why Has My Application To Become A TrueFanz Creator NOT Been Approved?

Creator applications are generally reviewed within 2-3 business days after being submitted.

Please keep an eye on your e-mail inbox, as our team may reach out to you via direct message to inform you of any issues involving your creator application process.

Additionally, please re-check your "Other, Promotional, or Spam" folder inside your e-mail from "TrueFanz" to ensure your welcome e-mail did not get blocked. 

We manually review EVERY creator application submission to be approved as a Creator. If you were REJECTED, you can try to re-apply for access at a later time at www.TrueFanz.com. 

If your creator application has not been approved after 7 days after submission, please reach out to us via our customer support desk for us to troubleshoot with you directly.

Would you like to apply for access to become a creator on TrueFanz? Click here.

All the best & good luck! 

How Can I Become A Creator On TrueFanz And Get Paid To Post?

TrueFanz is 100% Invite Only for creators.

You can apply for a creator account by clicking here.

Correctly follow the instructions and fill in the required fields to the best of your ability before pressing Submit.

If you're encountering any technical issues submitting your application, please try a different browser, device, and/or internet connection.

NOTICE: From time-time, we disable the option for NEW creators to apply for access. 

- You may ask an existing TrueFanz creator for an invitation to the platform. TrueFanz creators have the ability to invite others to the platform inside the "Promotion" section of their dashboard.

Can I Have Multiple TrueFanz Creator Accounts?

TrueFanz is 100% Invite Only for creators.

You can apply for a creator account by clicking here.

Correctly follow the instructions and fill in the required fields to the best of your ability before pressing Submit.

If you're encountering any technical issues submitting your application, please try a different browser, device, and/or internet connection.

NOTICE: From time-time, we disable the option for NEW creators to apply for access. 

- You may ask an existing TrueFanz creator for an invitation to the platform. TrueFanz creators have the ability to invite others to the platform inside the "Promotion" section of their dashboard.

What Country Is Supported By TrueFanz?

Most, if not ALL, countries are eligible to apply for a creator account. Visit www.TrueFanz.com to learn more and apply.

What Is A TrueFanz Creator?

TrueFanz "Creators" are specially approved users that have the ability to publish content, unlock unique features, and earn money on TrueFanz through a multitude of features and functionality.

Learn more at TrueFanz.com

Are There Minimums or Maximum Selling Prices on TrueFanz?

Thumbnail Video & Photo "Preview content" is FREE.  Keep in mind that preview/thumbnail content is visible to both subscribers and non-subscribers.

This preview content will be visible alongside locked content on your feed. 

The minimum price is $1, and there are no maximums on TrueFanz.

If I Delete Sold Media Do Customers Still Get To Have It?

Deleting your purchased content will not erase the media from a consumer's media selection as long as they remain on an active subscription.

Once the content is sold, the media will be safely stored in the consumer's dashboard feed.

If I Set A Paid Post To Expire And Someone Doesn't Pay What Happend?

Adding an expiration to posted content will result in it expiring or disappearing when the expiration time and date you've set are reached. 

For paid posts with expirations: If a subscriber/fan makes a purchase before the expiration time on your post ends, they will be able to consume/view the content as long as they remain in good standing on an active subscription to the creator's channel.  

In the event someone does NOT purchase expiring content before the timer ends, they will no longer be able to see the content to have the option to unlock it.

NOTE: Using the expiration feature and emphasizing the fact that there is a short window of opportunity to take action works as a terrific strategy to entice your subscribers to make a purchase decision. 

If I Set A Paid Post To Expire And Someone Doesn't Pay What Happend?

Adding an expiration to posted content will result in it expiring or disappearing when the expiration time and date you've set are reached. 

For paid posts with expirations: If a subscriber/fan makes a purchase before the expiration time on your post ends, they will be able to consume/view the content as long as they remain in good standing on an active subscription to the creator's channel.  

In the event someone does NOT purchase expiring content before the timer ends, they will no longer be able to see the content to have the option to unlock it.

NOTE: Using the expiration feature and emphasizing the fact that there is a short window of opportunity to take action works as a terrific strategy to entice your subscribers to make a purchase decision. 

What Is Screenshot Detection Security Feature Of TrueFanz?

It is up to you as a creator how you manage your channel. Please see our terms for more info: Terms

TrueFanz LLC has a variety of security features in place.

Some of these features are front-facing, and some are behind the scenes.

These security features are designed to detect, deter, and prevent various threats to our creators, terms, and systems.

Screenshot detection specifically is a feature that enables our software to detect when a user takes a screenshot of specific content on the screen. 

Please note that we can not guarantee screenshot detection to work on all devices all of the time.

If you believe someone is taking your content without your permission, please send our support team a detailed ticket and we will gladly help you at help.truefanz.com

Can I Post Other Sites On My TrueFanz Profile?

Yes! Of course.

Feel free to promote other websites on your TrueFanz channel as long as it does NOT violate the Terms of Service: (www.TrueFanz.com

Promoting other payment sites to bypass our payment system will get you banned.

Our team works hard to ensure the safety, compliance, and "up-keep" of the platform.

Don't circumvent the system. 

A User Says That My Profile Page No Longer Exists?

If someone reports to you that they cannot see your creator profile even after following a direct link, it likely means that you have their location blocked in your geo-blocking security settings.

You can confirm your settings and adjust them, if necessary, by following this link

If the issue persists, please have your subscriber reach out to us either via email or by clicking the support button on our website www.TrueFanz.com

I Am Having An Issue Logging In And Uploading Content

Please try these possible solutions first:

1. Disable any browser extensions that may alter scripts on websites
2. Use another browser on PC and Mobile (Chrome, Firefox, Edge, Safari, etc.)
3. Switch network (i.e. switching from Wi-Fi to mobile data)
4. Update and reload your TrueFanz channel by logging out and back in.

If the issue persists, please reach out to us via support. We will help you right away! help.TrueFanz.com

How Do I Build My Brand On TrueFanz?

Here are some tips to get you started on building your own brand:

1. Create your unique and identifiable username 
2. Do your best to have the same username across ALL services (TrueFanz, TikTok, Insta etc.)
3. Stay in frequent contact with your fans and followers
4. Post on as many platforms as possible, and learn the best practices for each one 

Do your best to build a genuine and organic connection with your audience.

Find unique ways through shout outs, blogs, news, events and social media to drive more traffic to your TrueFanz channel. 

Promoting your TrueFanz channel consistently will increase your likelihood of success. 

Want some more help? Reach out to our client success team to consult help.truefanz.com

What Is The Vault Feature Of TrueFanz?

The "Vault" is the best solution for creators to organize and store a bulk amount of their premium content.

Content uploaded into a titled and captioned vault folder is only unlockable when a subscriber pays the price established by the creator. 

Creators use the vault section to save time, organize, and sell their coaching programs, modeling content, special music, and more!  

What Is The Team Member Section About?

A team member would be someone similar to an account manager.

This is a person, trusted by you, to handle the day-to-day tasks of running your TrueFanz account, such as moderating your live stream chat and/or the comments under your posts or other tasks you authorize them to utilize.

Simply add your ideal team member by name + email and select the permission you wish for them to have access to.

Why Should I Subscribe To A TrueFanz Creator?

If you don't want to miss out on interactions and content from your favorite creator, you should consider subscribing. 

Most creators have their content locked/hidden until someone subscribes to be a member of their channel for the price they've established.

Subscribers or "TrueFanz" get exclusive access to everything they share, with potential optional extras to pay more for, including private messages, merchandise, shout outs, and more.

Creators spend the most time and dedicate deeper levels of connection to their subscribers who join their community inside TrueFanz. In exchange, this connected exchange helps them pursue their goals and focus on creating content.

Subscribing to a TrueFanz creator brings you closer to your favorite creators and their content than ever before. Visit our website to learn more: www.TrueFanz.com

How Am I Charged For Subscribing?

When you subscribe/follow your favorite creator,  your credit card will be charged in US Dollars.

TrueFanz uses a secure and fully encrypted third-party payment processor to complete transactions. 

After purchasing, the creators content will be unlocked and you will be able to view it.

How Do I Subscribe/Follow TrueFanz Creators?

Make sure you have added a valid and active credit card to your account.

Click/Tap the "Follow" button on any profile you wish to subscribe to.

Hitting the "Follow" button will  give you the option to pay and unlock the content in that profile.

Once unlocked, you will see all previous posts and all future posts during your active subscription periods.

What Payment Methods Are Accepted?

At this time, you can use Visa, MasterCard, Maestro, Discover, American Express, or debit cards to subscribe. 

From time to time for security reasons, you may have to confirm your purchase with an additional verification method.

Prepaid cards, crypto, western union, gift cards, PayPal, and other non-listed payment methods are NOT supported at this time. 

If you are having issues processing a payment or unlocking content, you can try these common fixes: 

- Ensure you have appropriate funds.
- Contact your bank to ensure there wasn't a block.
- Double-check to ensure you're entering the correct details. 
- Try to use a different card. (securely change your card)

If you need some help, please contact our 24/7 support team. We will help you identify and correct the issue right away!

What Will Be Displayed On My Bank Statement?

MOST statements will show: " TrueFanz LLC. " some banks will display "TrueFanz.com"

I'm Trying To Access A Creators Page And It Says "This page is not available"?

TrueFanz users can restrict access to their account for certain countries, states, or IP addresses.  If you get this message, this is usually the case in such situations. 

Users can also choose to restrict individual accounts access as they need.

I Can't Subscribe?

Make sure your account email address is verified and you are using an up to date web-browser application, like Safari, Chrome or Firefox.

Please also make sure you have a valid credit card linked in your account. 

You can not unlock or subscribe to a creators content whom has a paid subscription without first paying to subscribe.

Cancel A Subscription?

You can turn off auto-renew for a subscription at any time. When you cancel,  you will still be able to access the user's profile/content until the end of your existing subscription period.

Navigate to your following/subscribed page to unsubscribe, or cancel your auto-renewal billing.

Once you have canceled your subscription and the billing cycle has ended you will no longer be able to see the content creators new posts. 

Subscription Didn't Renew Automatically?

Subscriptions may not auto-renew if:

1) your credit card was declined
2) if the subscription price has increased
3) auto-renew was disabled by you in your account settings

Please review your account settings, make sure you have a valid credit card added and try to subscribe again. 

Pending Charges?

"Pending charges" may temporarily appear on your statement if you have had multiple, unsuccessful purchase attempts.

"Pending charges" disappear from your card automatically within couple of days.

Contact us if you have any questions. 

Can I Get A Refund?

NOTE: *All confirmed purchases made on TrueFanz are non-refundable*

Users can unsubscribe for any reason and at any time to ensure that they will NOT be billed again. 

You can pause,  re-activate, and manage your subscription at any time inside your dashboard under "my subscriptions"

If you would like some additional help,  we would be glad to serve you! Contact Us Here.

For more details, please see our Terms Of Service. or visit our website www.TrueFanz.com

Can I Delete My Account ?

*NOTICE:  Accounts cannot be restored once deactivated. THIS IS PERMANENT. *

AS A SUBSCRIBER/FAN: 

FIRST, ensure you cancel/pause your active subscription inside your "manage subscription" section of your dashboard.

Next, navigate to your account settings and, then click Delete Account.

Once deleted, your account and all of your data will be removed.

You will have to start over from scratch if you decide to come back. Your account will be immediately deactivated and removed upon confirming the deactivation.  

Is My Card Info Secure?

Our globally awarded and recognized processing partners have TIER1 level security, which is the highest level of security possible.

TrueFanz LLC does not store any payment information.

Your payment information is securely stored and encrypted by our third-party payment processing partners, such as Stripe and Humboldt.

Such third parties may impose additional terms and conditions governing payment processing, and you are responsible for abiding by such terms.

We further disclaim any liability associated with your violation of such terms. Your payment information is only used to process transactions you authorize on TrueFanz.

How Can I Add Or Update My Payment Method?

To add a payment method, select the manage my card tab, and then select Add or Edit Your Card.

If you're unable to add a card, please reach out to our team.

We will gladly assist- Help.truefanz.com/support

What Is 3D Secure?

3D Secure (or 3DS) is a secure online payment service available for Visa and MasterCard.

With 3DS enabled, you have 2-step authentication on every online purchase - so no payments will ever go through unless you authorize them yourself.

TrueFanz is proud to provide one of the most highly secure ways to authorize transactions.

What If I Regret My Purchase?

While we sympathize with you, since you purchased and received access to a member's secure content, we can not offer you a refund.

Please see our legal terms of service which ALL users agree to before creating their account on the platform. 

If you would like additional help, please feel free to contact our support desk. 

Unauthorized Charge?

If you believe you have been charged in error, please reach out to our security & legal team.

We will investigate the situation with you. We have both complex technology, and solutions in place to detect, deter, and prevent fraud, or breaches of our Terms.

We will happily draft the report to the FBI in the event we discover the criminal (which we are really good at). Contact us here

What Currency Does TrueFanz Use?

TrueFanz displays all prices in USD. We securely process payments globally in over 133 different currencies. 

Can I Take Screenshots?

Please ask the creator you support.

It is up to the creator how they decide to manage their channel.

If the creator has "Screenshot detection" (ON) and the system detects your screenshot, you could be banned or legal action could be taken against you.

TrueFanz LLC has a variety of security features in place.

Some of these features are front-facing, and some are behind the scenes.

These security features are designed to detect, deter, and prevent various threats to our users, legal terms, and complex systems.

Screenshot detection specifically is a feature that enables our software to detect when a user takes a screenshot of specific content on the screen. If you believe someone has taken content without permission, please send our support team a detailed ticket and we will gladly help at help.truefanz.com.

See our terms for more info on our guidelines: Terms

Can A Creator See My Info?

Creators can never see your banking and/or personal information. 

- They will only see your username, the info you share on your profile, what tier and price you have subscribed at, when your next billing date is and if you have auto-renew on or off.

How Much Can I Tip Or Gift A Creator?

The minimum tip amount is $1.00, there is no maximum tip, gift, or pledge amount.

How Do I tip Or Gift Creators?

There is a ‘tip’ button under each post made by a creator, next to the like button.

Additionally, select the "$" icon in messenger,  on vaults, and in other areas will enable the option for you to send your desired tip, gift, pledge amount etc.

Gifting creators is an excellent way to stand out from the crowd! 

I Lost Access To My Subscription?

If you’ve lost access to your account, please press the ‘Forgot Password’ button on the login screen.

If your subscription is unavailable for any other reason, please reach out to our support team.

Notification Settings

For Subscribers: 

1) Log into your TrueFanz account using your email address.

2) Click/Tap the profile icon and select "Settings"

3) Select "Notifications" and turn them on, or off as you desire

For Creators: 

1) Log into your TrueFanz account using your email address.

2) Click/Tap the profile icon and select "Settings"

3) Select "Notifications" and turn them on, on or off as you desire 

Need some more help? 

Contact our 24/7 Support Team: https://help.truefanz.com

What is TrueFanz?

Whether you're a YouTuber, driver, model, artist, coach, or chef, TrueFanz is a platform you should be using.

On TrueFanz, you can let your biggest supporters become active participants by offering them VIP access to your content. You give them access to exclusive content, community, and insight into your creative process. In exchange, you get the freedom and flexibility to do your best work while achieving your goals!

TrueFanz was proudly built by creators for creators...

See our website for more information and to apply for a creator account: www.TrueFanz.com

See this video

Do you want to subscribe to support your favorite content creators?

Signup for free here.

Why Verify My Email?

A verified email address means that you will receive important system notifications and other updates about your account. 

Your email and password give you access to your account dashboard and sometimes emails can be spelled incorrectly during the registration process.

Email verification checks whether your credentials were entered correctly and ensures that you will be able to recover your account access. If in any case, you forget your password and need to reset your login information.

You can click/ tap "forgot password" on your fan login page OR creator login page to initiate a secure password reset.

Need some help verifying or setting up your account? Check out our resource desk here

Can't Login To My Account Anymore

Using VPN or proxy browsers  Example: "Tor, Brave, DuckDuckGo. or others" will increase the chance of your account being automatically flagged by our system. TrueFanz works best with popular browsers such as Chrome, Safari,  FireFox, and other popular browsers.  

We recommend trying a few things on your own before submitting a technical support ticket: 

1) Ensure you're logging in on the correct login page.  Fans/subscribers login here.  | Creators login here.

2) Clear your browser history and cache.

3) Ensure you are using an updated browser. 

If you are still unable to log in to your account, please submit a detailed ticket to our 24/7 support team and we will help right away!

Someone Stole My Identity

If you have discovered a fake profile page impersonating you, please pay close attention to the URL of the website in question.

TrueFanz LLC only operates under the domains of TrueFanz.com,  influencers.truefanz.com, and fans.truefanz.com.  Any other domain is not hosted nor operated by us.

There's been an increase of websites and criminals impersonating TrueFanz created to try and lure people into stealing their credit card information.

We strongly believe these are randomly generated, and not made to target anyone specifically, but it doesn't make it any less stressful or scary when it happens.

We empathize with the victims being impersonated, as well as users who are being misled. We're committed to engineering a permanent solution to this issue. Depending on which host was used to create the fake page, you can find direct links to report channels below.

Wixsite: report here
Godaddy: report here
Beacons.ai: please reach out to support@beacons.ai
8b.io: contact their team here

If the TrueFanz page impersonating you is under https://TrueFanz.com, please immediately reach out to us via email at admin@truefanz.com so we can investigate and take appropriate action as soon as possible. 

DMCA TAKEDOWN EXAMPLE LETTER:

Subject: Copyright Infringement Notice 

To whom it may concern:

This is notice pursuant to section 512(c) of the Digital Millennium Copyright Act that your website service is hosting material that infringes my copyright. As a service provider, you are required to “expeditiously remove or disable access to” the infringing material”.

Work(s): [Title(s)]

Location(s): [List all URLs]

File/Excerpt Name: [List all file names, If applicable]

Infringing poster: [Name/profile name/account/any other identifying information if available]

I am the author and the copyright owner of the work(s) listed above. This/these work(s) has/have been posted to your service without my permission.  Note that if your copyright-protected content has been inserted into a larger work, you must identify the specific parts of the work(s) in which you own copyright.

Claimant name: [Your name]

Contact information: [Business address, email, & phone number]

I have a good faith belief that the use of the material that appears on the service is not authorized by myself, the copyright owner, my agent, or by operation of law.

I declare under penalty of perjury, pursuant to the laws of the United States of America, that this notification is true and accurate, and that I am either the copyright owner or I am authorized by the copyright owner, its agent, or by operation of law.

Please contact me at the email listed above indicating your prompt response.

Signed,

[Electronic or physical signature]

Name

Date

Still, need some help? Please contact our support team here

How Do I Contact Support?

From your mobile device, you can open a support ticket by clicking the Support option after selecting the 3 lines at the bottom right-hand corner of your TrueFanz dashboard.

You can also reach us here

Our customer support team operates 24/7 by compassionate people that listen with the intent of serving your exact needs :)

We look forward to helping you! 

This profile or page does not exist?

This error message indicates the profile page does not exist, your account or geolocation was blocked by the user, or the creator's account was removed.

Need some more help?

Contact our 24/7 support team here.

Can I Change My Username?

Users can change their username in their account dashboard settings.

Open the navigation menu, select Settings, and navigate to the "Username" section.

Enter your desired username and select save. If the username is available, it will update and confirm "success."

Need some additional help requesting a username change?

When submitting a ticket, feel free to include your desired username!

Contact support here

Adding Social Media Links

While it's not mandatory, TrueFanz allows you to connect your different third-party social media channels to personalize your account.

These links can be used to sign in to your account and also allow others to connect or to find you on TrueFanz more easily.

Change My Password

To change your password, navigate to either your Creator Dashboard Security Section OR Fan Dashboard, then select Change Password.

This can also be done on the login page:

Click Fan Reset Password

Click Creator Reset Password

Need some additional support? Contact us here

How Do Creators Get Paid?

Your account is being assigned a payout system depending on your location.

Add your bank account or a verified ePayment wallet, make sure that your account is verified and you've set the subscription price in your "Account Settings."

In some cases setting your subscription price will not be available until your account has been verified.

Depending on the merchant the system chooses, your payout requests will be displayed in a list at your "Bank/Payment Page;" Pending Balances will show all your earnings and show you what is able to be withdrawn.

Verified creators get paid once a month. You can manage your payment settings inside of your account settings.

How Do I Get My Account Verified?

Verification requires an up-to-date government issued photo ID document (preferably passport).All the information must be clearly visible for verification.

The ID photo may not be edited or resized and it must display the document in full size with minimum background or visual disruption.

The photo of you with your ID must clearly show your face and the ID document.

Try to avoid capturing glare or other optical effects that may cover the data or distort the image.

There will be no action after you select the files so just click Send for Approval button and please wait while the files are being uploaded.

USA creators / residence are also required to complete a W9 tax form.

How Often Can I Get Paid?

Withdrawal requests and bank payouts are processed within 3-5 business days after they are requested. Earnings are processed and approved as "Active" within 2-5 days on average, depending on the geo-location and risk assessment of the payment received.

Creators can withdraw active funds whenever they choose.

Creators can withdraw funds either instantly, which happens within seconds, or standardly, which takes between 2-5days. (depending on bank hours and holidays).

Need some help? Contact us here

My Fanz Say They Can't Subscribe Or Pay?

You can advise your fans to contact us for more information at support .

It may be an issue with their account or credit card specifically. We will help or advise.

How Can I Get Verified Faster?

Firstly, it is necessary to have your profile information fulfilled properly before applying for verification. We recommend you use profile pictures and bio information that show you, your brand, and the nature of your profile for your future fanz.

Including your Instagram, Facebook, or Twitter links can speed-up the verification process. Please make sure that all the media and information you include in your profile corresponds to our Terms of service, and community guidelines.

Waiting On Payout?

Please wait 7-10 business days from the day you have requested a payout.

NOTICE: Check and confirm your bank details are correct.


If you still have not received your funds after 10 days and your bank details are correct, please contact us.

Please note: currency conversion or other bank fees may be applied.

How Much Can I Charge A Subscriber/Follower?

The minimum amount you can charge for your subscription is $2.99 per month. The maximum amount you can charge for your subscription is $99. 

The minimum amount you can charge for paid private messages or donation is $3.00. 

Your earnings greatly depend on the quality and quantity of the content you upload to your audience.

TIP: The more  value you post, the more reason there is for your fanz to subscribe and remain following your page. Give your fanz what they want. 

What Is My Pending Balance?

The Pending Balance is the amount that you have earned during last 30 days. 

Earnings become available for withdrawal from your "current balance" on a 30-day rolling basis. 

You can initiate a withdraw request inside the "Earnings" section on your account.

How Much Can I Earn?

Content creators receive 81% commission on their earnings including subscriptions, paid messages and donations.

The 19% that remains covers TrueFanz payment processing fees, hosting costs, server expenses, TrueFanz employee payrolls, lawyer fees, and software maintenance and upkeep costs. 

This small fee helps us maintain an amazing platform built by creators for creators. 

Learn more at www.TrueFanz.com

Do I Get Documents For My Earnings?

Please use your Earnings Statistics page as a personal self-employment income data source.

Content creators living  in the United States Of America will receive an IRS Form 1099 if they have earned more than $600 USD in the previous tax year. 

Can I Use TrueFanz From My Country?

Available for businesses in 47 countries.

Accept instant payments from anywhere in the world! 

Australia 
Austria 
Belgium 
Brazil 
Bulgaria 
Canada 
Croatia  
Cyprus 
Czech Republic 
Denmark 
Estonia 
Finland 
France 
Germany 
Gibraltar 
Greece 
Hungary
India 
Ireland 
Italy 
Japan 
Latvia 
Liechtenstein 
Lithuania 
Luxembourg 
Malaysia 
Malta 
Mexico 
Netherlands 
New Zealand 
Norway 
Poland 
Portugal 
Romania 
Singapore 
Slovakia 
Slovenia 
Spain 
Sweden 
Switzerland 
United Arab Emirates 
United Kingdom 
United States
Hong Kong

Deos TrueFanz Withhold Any Taxes?

No. TrueFanz does not withhold any taxes from your funds earned on our platform.

Our partners at PRIME will show you how to protect yourself and your assets, how to build business funding, and how to take advantage of 250 unique tax deductions to keep more of your hard-earned money.

“It’s not about what you make, it’s about what you keep!

Schedule your free consultation

Please note: TrueFanz LLC or its members cannot provide tax advice. Please consult a tax professional that is licensed to practice in your area for specific advice. Be sure to report all income to the relevant tax authorities, regardless of whether you receive a Form 1099 or other documents. 

Can You Help Me With Taxes?

Yes, we can! 

Tax time doesn't have to be stressful...

Your one-on-one business assessment, one of our experts will evaluate your situation and goals to make sure you have the optimal setup for your specific business needs.

Our goal is to make sure you can save a lot on taxes even if you are just getting started, make sure you are protected personally from any business liability, and help you take advantage of the funding options you have as a business.

Schedule your FREE consultation now

How does the promotion invite work?

NOTE: TrueFanz is 100% invite-only. When a creator sends a referral invite from their "Promotion" section, it will allow the invited person to bypass the standard application process. 

When an active TrueFanz creator sends a referral invite, it will store what's called a "cookie" on a person's browser after they click the invite link they receive in their e-mail.

This "cookie" is a small piece of information used to save the referral code as a setting. This ensures that the invited person is coded to you as the invitee, so your account gets the credit. 

Basically, it will automatically enter your referral code when they signup to become a TrueFanz creator. Active creators earn 5% for life on all gross volume generated from their invited creators.

It's within the inviting creators' BEST interests to help their invitees get the most out of TrueFanz. We highly recommend you help your invitee signup, set up, and launch their channel to their existing audiences. This will maximize your potential for earnings while helping your invitee succeed on the platform. (Win-Win)

Do I lose earnings if a customer charges back?

Chargebacks can hurt creators.

TrueFanz protects creators from chargebacks and fraud in (almost) all cases through a variety of complex security features and AI.

Note: We do reserve the right to deduct earnings if your account receives an unusually high amount of chargebacks compared to the general creator base. We have 0 tolerance for criminals who partake in "friendly fraud."

Note For Criminals: We have complex methods to detect, deter, and prevent violating behaviors. We will continue to invest both time, engineering logic, and resources in combating and making an example of criminal behavior. 

If you need help with any transactions or have a concern, please contact our 24/7 support desk

Protect My Content From Being Stolen

The best way to protect your content from being stolen/leaked is to digitally watermark your media & turn ON screenshot detection inside your security settings. 

When done correctly, you’ll be able to tell which one of your subscribers shared or attempted to take your content without your permission.

If you report them to us via the helpdesk, we will investigate and take appropriate legal action. (help.truefanz.com )

We have complex AI and advanced technology systems in place to detect, deter, and prevent these violating behaviors. 

How TrueFanz Protects Creators?

Some of the methods we use to detect, deter, and prevent violations are classified.  (we don't want to tell the criminals how we know who they are until they receive  legal notice) 

Firstly, TrueFanz prevents users from being able to save images and videos from pages.

Next, we have advanced content encryption and tracking codes embedded internally inside content watermarks.

Additionally, we have backend features that prevent "crawling" (programs that automatically download and steal content from sites).

NOTE: if you do find that your content is being stolen, we offer DMCA takedown assistance, which you can request via a support ticket. We will use our tools to find, report, and pursue violators.

What Can I Not Post?

TrueFanz is the wholesome alternative to other major creator platforms.

We are for content creators who would love to monetize their brand but don't wish to be associated with the adult industry.

For a more detailed list, please consult our Terms of Service by following this link: www.TrueFanz.com

TrueFanz Tax Information

TrueFanz does not withhold any taxes from your funds earned on the platform. 

We mail out 1099's by letter and E-file with the IRS on behalf of all American creators who have generated $600 or more dollars in the fiscal year.  

Would you like some help with your taxes? 

It’s not just about what you make, it’s about what you keep! 

Our partners at PRIME will show you how to protect yourself and your assets, how to build business funding, and how to take advantage of 250 unique tax deductions to keep more of your hard-earned money. 

Schedule your FREE consultation 

Note: TrueFanz LLC and its members cannot provide tax advice. Please consult a tax professional that is licensed to practice in your area for specific advice. Be sure to report all income to the relevant tax authorities, regardless of whether you receive a Form 1099 or other documents. 

How long does a payout take to process?

Standard ACH payouts of active funds will typically be processed within 2-5 business days. Most banks do not operate during the weekends or bank holidays, so processing could take longer to complete in these instances.

Instant payouts of active funds will typically be processed within seconds. 

If your payout request is taking longer than 5 business days to process, or if the payout status has been "Processed" in your dashboard but has not arrived in your bank account, please don't hesitate to reach out to us via our support request form.

Please attach a screenshot of the relevant payout request so our support team can further assist you.

Why are my payments pending?

On new creator accounts during the assessment phase, earnings can be in a pending status for 5-10 days from the date of the transaction or sale, before the funds become active to request payout.

This pending period is for compliance and security reasons. 

NOTE: The geo-location and risk score of payment could result in a longer wait period. 

Where are my earnings?

Congratulations!

Open the site menu, then enter your Payout Method. so you can request a secure withdrawal. All of your earnings information and analytics can be found on the "Statement" section of your dashboard. 

Need some additional help? Contact us here

How Does The Referral Program Work?

You earn 5% of ALL income made by any user that joins TrueFanz.com via your invitation.

Watch Video

NOTE: TrueFanz is 100% invite-only. When a creator sends a referral invite from their "Promotion" section, it will allow the invited person to bypass the standard application process. 

When an active TrueFanz creator sends a referral invite, it will store what's called a "cookie" on a person's browser after they click the invite link they receive in their e-mail.

This "cookie" is a small piece of information used to save the referral code as a setting. This ensures that the invited person is coded to you as the invitee, so your account gets the credit. 

Basically, it will automatically enter your referral code when they signup to become a TrueFanz creator. 

Active creators earn 5% for life on all gross volume generated from their invited creators. It's within the inviting creators' BEST interests to help their invitees get the most out of TrueFanz. 

We highly recommend you help your invitee signup, set up, and launch their channel to their existing audiences. This will maximize your potential for earnings while helping your invitee succeed on the platform. (Win-Win)

How Do I Get Paid Commission?

Earnings are processed monthly on the 1st working day of the month and is credited directly to your bank account within 7-10 business days.

In the event when your monthly income does not exceed the minimum withdrawal amount of your current payout method, then your referral income rolls over to the next month. 

How do I start?

Click the 'My Referrals' tab inside your TrueFanz account .

This page contains your own unique referral URL that you can share with the world!

When other join TrueFanz via your link, you will be credited 5% based on their earnings.

Can users change the person that referred them?

No.

It is NOT possible to change the record of who referred someone once they have successfully signed up. 

The signup credit is awarded to the account owner of the last clicked link.

Cookies/link-tags do not expire. Referral credit is awarded based on the last link clicked.

What Is A TrueFanz Referral Program?

Are you an existing creator on TrueFanz? (Apply Now)

Want to earn passive income by inviting other awesome creators? 

Content creators earn money on TrueFanz by sharing an invite and referring other content creators to sign up, and set up their own accounts! 

Send an exclusive invite to someone you know by navigating to your "Promotion Section" 

This will bypass the traditional application process and allow them to make an account through your invite. You will earn 5% for life on all revenue generated by your referral. Don't worry, this revenue comes from the platform fee and won't impact their earnings. 

Start sharing, to start earning today...